0, 'in_progress' => 0, 'to_fill' => 0, 'awaiting_validation' => 0]; $b2bMetrics = $b2bMetrics ?? [ 'total_tickets' => 0, 'unassigned' => 0, 'in_progress' => 0, 'awaiting_validation' => 0, 'urgent_open' => 0, 'validated_today' => 0, 'service_restored_rate' => 0, 'avg_assignment_delay_hours' => 0, ]; $eInterventionMetrics = $eInterventionMetrics ?? [ 'total_requests' => 0, 'requests_today' => 0, 'pending_intake' => 0, 'assigned_field' => 0, 'resolved' => 0, ]; $eInterventionChart = [ 'labels' => ['Reçues', 'Du jour', 'À prendre en charge', 'Assignées terrain', 'Résolues'], 'data' => [ (int)($eInterventionMetrics['total_requests'] ?? 0), (int)($eInterventionMetrics['requests_today'] ?? 0), (int)($eInterventionMetrics['pending_intake'] ?? 0), (int)($eInterventionMetrics['assigned_field'] ?? 0), (int)($eInterventionMetrics['resolved'] ?? 0), ], 'colors' => ['#0ea5e9', '#8b5cf6', '#f59e0b', '#14b8a6', '#10b981'], ]; $topTechnicians = $topTechnicians ?? []; $myTechnicianPerformance = $myTechnicianPerformance ?? [ 'backbone_total' => 0, 'backbone_in_progress' => 0, 'backbone_closed' => 0, 'ftth_total' => 0, 'ftth_in_progress' => 0, 'ftth_closed' => 0, 'score' => 0, ]; $technicianPerformanceChart = $technicianPerformanceChart ?? ['labels' => [], 'incident_scores' => [], 'ftth_scores' => [], 'total_scores' => []]; $b2bDistributions = $b2bDistributions ?? ['priority' => [], 'status' => [], 'nature' => [], 'clients' => []]; $moduleMetrics = $moduleMetrics ?? [ 'raccordement_total' => 0, 'raccordement_pending_study' => 0, 'raccordement_pending_installation' => 0, 'raccordement_waiting_validation' => 0, 'raccordement_validated' => 0, 'otb_total_boxes' => 0, 'otb_active_boxes' => 0, 'otb_alert_boxes' => 0, 'otb_saturated_boxes' => 0, 'otb_occupancy_rate' => 0, ]; $raccordementModuleVisible = \App\Core\ModuleManager::isVisible(\App\Core\Database::pdo(), 'raccordement_clients'); $otbModuleVisible = \App\Core\ModuleManager::isVisible(\App\Core\Database::pdo(), 'otb_management'); $showGlobalB2BInsights = in_array($userRole, ['admin', 'manager', 'superviseur', 'supervisor'], true); $isTechnicianDashboard = in_array($userRole, ['technicien', 'technician'], true); $distributionMax = static function (array $rows): int { $max = 0; foreach ($rows as $row) { $max = max($max, (int)($row['total'] ?? 0), (int)($row['active_total'] ?? 0)); } return $max > 0 ? $max : 1; }; $buildInitials = static function (string $name): string { $parts = preg_split('/\s+/', trim($name)) ?: []; $i = ''; foreach (array_slice($parts, 0, 2) as $p) { if ($p !== '') $i .= mb_strtoupper(mb_substr($p, 0, 1)); } return $i !== '' ? $i : 'NA'; }; $priorityToneMap = [ 'Urgent' => ['bg'=>'#fef2f2','color'=>'#b91c1c'], 'Haute' => ['bg'=>'#fffbeb','color'=>'#b45309'], 'Moyenne'=> ['bg'=>'#eff6ff','color'=>'#1d4ed8'], 'Basse' => ['bg'=>'#f8fafc','color'=>'#64748b'], ]; $defaultPriTone = ['bg'=>'#f1f5f9','color'=>'#475569']; $avatarPalette = ['#6366f1','#0ea5e9','#10b981','#f59e0b','#ef4444','#8b5cf6','#14b8a6']; $stats = $stats ?? ['open'=>0,'in_progress'=>0,'resolved'=>0,'planned_tasks'=>0,'sla_breached'=>0,'active_techs'=>0,'impacted_sites'=>0,'today_tickets'=>0]; $chartData = $chartData ?? ['labels'=>[],'opened'=>[],'resolved'=>[],'ftth_opened'=>[],'ftth_resolved'=>[]]; $chartPeriod = $chartPeriod ?? 30; $chartDateFrom = $chartDateFrom ?? date('Y-m-d', strtotime('-30 days')); $chartDateTo = $chartDateTo ?? date('Y-m-d'); $chartIsCustom = $chartIsCustom ?? false; $chartAllowedPeriods = $chartAllowedPeriods ?? [7=>'7 jours',30=>'30 jours',90=>'3 mois',180=>'6 mois',365=>'1 an']; $statusData = $statusData ?? ['labels'=>[],'data'=>[],'colors'=>[]]; $recentIncidents = $recentIncidents ?? []; $interventionMetrics = $interventionMetrics ?? ['open_to_assigned'=>0,'assigned_to_intervention'=>0,'intervention_to_resolution'=>0]; $heroGreeting = (int)date('H') < 12 ? 'Bonjour' : ((int)date('H') < 18 ? 'Bon après-midi' : 'Bonsoir'); $heroName = $currentUser['name'] ?? 'Utilisateur'; $activeAssignedCity = normalize_assigned_city_value($currentUser['assigned_city'] ?? null); /* SLA gauge pct */ $slaTotal = (int)$stats['open'] + (int)$stats['in_progress'] + (int)$stats['resolved']; $slaPct = $slaTotal > 0 ? min(100, round((1 - (int)$stats['sla_breached'] / $slaTotal) * 100)) : 100; $resPct = $slaTotal > 0 ? min(100, round((int)$stats['resolved'] / $slaTotal * 100)) : 0; $openPct = $slaTotal > 0 ? min(100, round((int)$stats['open'] / $slaTotal * 100)) : 0; ?>
FiberOps · Tableau de bord

, 👋

Aperçu de vos opérations FTTH B2B en temps réel.

Ville active: 0): ?> techniciens actifs
Tickets Profil
Ouverts
En cours
Résolus
SLA
Périmètre appliqué

Les indicateurs FTTH, les classements et les listes affichés sur ce tableau de bord sont limités à votre ville de rattachement active.

Période $lbl): ?>
→ >
→
$stats['open'], 'lbl'=>'Ouverts', 'cap'=>'Requiert attention', 'color'=>'#ef4444','bg'=>'#fef2f2','grad'=>'linear-gradient(90deg,#ef4444,#f87171)','icon'=>'fa-circle-exclamation'], ['val'=>$stats['in_progress'], 'lbl'=>'En cours', 'cap'=>'Interventions actives','color'=>'#3b82f6','bg'=>'#eff6ff','grad'=>'linear-gradient(90deg,#3b82f6,#60a5fa)','icon'=>'fa-spinner'], ['val'=>$stats['resolved'], 'lbl'=>'Résolus', 'cap'=>'Ce mois-ci', 'color'=>'#10b981','bg'=>'#f0fdf4','grad'=>'linear-gradient(90deg,#10b981,#34d399)','icon'=>'fa-circle-check'], ['val'=>$stats['sla_breached'], 'lbl'=>'SLA dépassés', 'cap'=>'Urgence SLA', 'color'=>'#f59e0b','bg'=>'#fffbeb','grad'=>'linear-gradient(90deg,#f59e0b,#fbbf24)','icon'=>'fa-triangle-exclamation'], ['val'=>$stats['today_tickets'],'lbl'=>'Aujourd\'hui', 'cap'=>'Tickets du jour', 'color'=>'#8b5cf6','bg'=>'#f5f3ff','grad'=>'linear-gradient(90deg,#8b5cf6,#a78bfa)','icon'=>'fa-calendar-day'], ['val'=>$stats['active_techs'], 'lbl'=>'Techniciens', 'cap'=>'Actifs maintenant', 'color'=>'#14b8a6','bg'=>'#f0fdfa','grad'=>'linear-gradient(90deg,#14b8a6,#2dd4bf)','icon'=>'fa-users-gear'], ]; ?>

Commande B2B
Voir tout
'Total tickets', 'val'=>$b2bMetrics['total_tickets'], 'icon'=>'fa-ticket-simple', 'color'=>'#4f6ef7','bg'=>'#eef2ff','bar'=>'linear-gradient(90deg,#4f6ef7,#6366f1)','cap'=>'Ensemble du parc'], ['label'=>'Non assignés', 'val'=>$b2bMetrics['unassigned'], 'icon'=>'fa-user-slash', 'color'=>'#ef4444','bg'=>'#fef2f2','bar'=>'linear-gradient(90deg,#ef4444,#f87171)','cap'=>'À affecter'], ['label'=>'En cours', 'val'=>$b2bMetrics['in_progress'], 'icon'=>'fa-bolt', 'color'=>'#0ea5e9','bg'=>'#f0f9ff','bar'=>'linear-gradient(90deg,#0ea5e9,#38bdf8)','cap'=>'Technicien sur site'], ['label'=>'Validation N+1', 'val'=>$b2bMetrics['awaiting_validation'],'icon'=>'fa-hourglass-half','color'=>'#f59e0b','bg'=>'#fffbeb','bar'=>'linear-gradient(90deg,#f59e0b,#fbbf24)','cap'=>'En attente retour'], ['label'=>'Urgents ouverts', 'val'=>$b2bMetrics['urgent_open'], 'icon'=>'fa-siren-on', 'color'=>'#b91c1c','bg'=>'#fef2f2','bar'=>'linear-gradient(90deg,#b91c1c,#ef4444)','cap'=>'Priorité critique'], ['label'=>'Validés aujourd\'hui','val'=>$b2bMetrics['validated_today'], 'icon'=>'fa-badge-check', 'color'=>'#10b981','bg'=>'#f0fdf4','bar'=>'linear-gradient(90deg,#10b981,#34d399)','cap'=>'Clôturés ce jour'], ['label'=>'Taux rétablissement', 'val'=>number_format((float)$b2bMetrics['service_restored_rate'],1).'%','icon'=>'fa-chart-line','color'=>'#8b5cf6','bg'=>'#f5f3ff','bar'=>'linear-gradient(90deg,#8b5cf6,#a78bfa)','cap'=>'Service rétabli'], ['label'=>'Délai moyen assign.', 'val'=>round($b2bMetrics['avg_assignment_delay_hours'],1).'h','icon'=>'fa-timer','color'=>'#14b8a6','bg'=>'#f0fdfa','bar'=>'linear-gradient(90deg,#14b8a6,#2dd4bf)','cap'=>'Ouverture → Assignation'], ]; ?>
Nouveaux modules
Raccordement Boîtiers OTB
'Demandes raccordement', 'val'=>$moduleMetrics['raccordement_total'], 'icon'=>'fa-diagram-project', 'color'=>'#4f46e5', 'bg'=>'#eef2ff', 'bar'=>'linear-gradient(90deg,#4f46e5,#6366f1)', 'cap'=>'Période sélectionnée']; $moduleCards[] = ['label'=>'Études à finaliser', 'val'=>$moduleMetrics['raccordement_pending_study'], 'icon'=>'fa-compass-drafting', 'color'=>'#0ea5e9', 'bg'=>'#f0f9ff', 'bar'=>'linear-gradient(90deg,#0ea5e9,#38bdf8)', 'cap'=>'Phase étude active']; $moduleCards[] = ['label'=>'Installations terrain', 'val'=>$moduleMetrics['raccordement_pending_installation'], 'icon'=>'fa-person-digging', 'color'=>'#14b8a6', 'bg'=>'#f0fdfa', 'bar'=>'linear-gradient(90deg,#14b8a6,#2dd4bf)', 'cap'=>'En phase raccordement']; $moduleCards[] = ['label'=>'Validation raccordement', 'val'=>$moduleMetrics['raccordement_waiting_validation'], 'icon'=>'fa-hourglass-half', 'color'=>'#f59e0b', 'bg'=>'#fffbeb', 'bar'=>'linear-gradient(90deg,#f59e0b,#fbbf24)', 'cap'=>'Soumis au N+1']; $moduleCards[] = ['label'=>'Raccordements validés', 'val'=>$moduleMetrics['raccordement_validated'], 'icon'=>'fa-circle-check', 'color'=>'#10b981', 'bg'=>'#f0fdf4', 'bar'=>'linear-gradient(90deg,#10b981,#34d399)', 'cap'=>'Sur la période']; } if ($otbModuleVisible) { $moduleCards[] = ['label'=>'Boîtiers OTB', 'val'=>$moduleMetrics['otb_total_boxes'], 'icon'=>'fa-box', 'color'=>'#8b5cf6', 'bg'=>'#f5f3ff', 'bar'=>'linear-gradient(90deg,#8b5cf6,#a78bfa)', 'cap'=>'Référentiel global']; $moduleCards[] = ['label'=>'Boîtiers en alerte', 'val'=>$moduleMetrics['otb_alert_boxes'], 'icon'=>'fa-triangle-exclamation', 'color'=>'#ef4444', 'bg'=>'#fef2f2', 'bar'=>'linear-gradient(90deg,#ef4444,#f87171)', 'cap'=>'Seuil atteint']; $moduleCards[] = ['label'=>'Occupation OTB', 'val'=>number_format((float)$moduleMetrics['otb_occupancy_rate'],1).'%','icon'=>'fa-gauge-high', 'color'=>'#0891b2', 'bg'=>'#ecfeff', 'bar'=>'linear-gradient(90deg,#0891b2,#06b6d4)', 'cap'=>(int)($moduleMetrics['otb_saturated_boxes'] ?? 0) . ' boîtier(s) saturé(s)']; } ?>
Demandes e-Intervention
'Demandes reçues', 'val'=>$eInterventionMetrics['total_requests'], 'icon'=>'fa-mobile-screen-button', 'color'=>'#0ea5e9', 'bar'=>'linear-gradient(90deg,#0ea5e9,#38bdf8)', 'cap'=>'Historique cumulé'], ['label'=>'Demandes du jour', 'val'=>$eInterventionMetrics['requests_today'], 'icon'=>'fa-calendar-day', 'color'=>'#8b5cf6', 'bar'=>'linear-gradient(90deg,#8b5cf6,#a78bfa)', 'cap'=>'Nouvelles déclarations'], ['label'=>'À prendre en charge', 'val'=>$eInterventionMetrics['pending_intake'], 'icon'=>'fa-headset', 'color'=>'#f59e0b', 'bar'=>'linear-gradient(90deg,#f59e0b,#fbbf24)', 'cap'=>'Service client / opérateur'], ['label'=>'Assignées terrain', 'val'=>$eInterventionMetrics['assigned_field'], 'icon'=>'fa-user-check', 'color'=>'#14b8a6', 'bar'=>'linear-gradient(90deg,#14b8a6,#2dd4bf)', 'cap'=>'Transmises aux techniciens'], ['label'=>'Résolues', 'val'=>$eInterventionMetrics['resolved'], 'icon'=>'fa-circle-check', 'color'=>'#10b981', 'bar'=>'linear-gradient(90deg,#10b981,#34d399)', 'cap'=>'Clôture côté client'], ]; ?>
Visualisation
Distribution des demandes e-Intervention
Lecture rapide
Canal client public

Le graphique met en évidence le volume global, la charge du jour, les demandes encore à prendre en charge par l'opérateur, celles déjà transmises au terrain et celles résolues côté client.

Utilisez-le pour suivre le poids réel du canal e-Intervention dans le portefeuille FTTH B2B.

Largeur
Évolution
Tickets — 7 derniers jours
Répartition
Par statut
total
$slbl): ?>
Indicateurs clés
Jauges
%
Respect SLA
%
Taux résolution
%
Part ouverts
Délais moyens
Cycle terrain
'Ouvert → Assigné', 'val'=>$interventionMetrics['open_to_assigned'], 'color'=>'#4f6ef7'], ['label'=>'Assigné → Interv.', 'val'=>$interventionMetrics['assigned_to_intervention'], 'color'=>'#0ea5e9'], ['label'=>'Interv. → Résolu', 'val'=>$interventionMetrics['intervention_to_resolution'],'color'=>'#10b981'], ]; $cycleMax = max(1, max(array_column($cycleItems,'val'))); ?>
h
Total moyen
h
Activité
Incidents récents
Tout voir

Aucun incident récent

TicketTitrePrioritéMàj
# FTTH
Performance
Performance techniciens
Aucun technicien actif trouvé
$tech): $tBg = $avatarPalette[($tech['id'] ?? $ri) % count($avatarPalette)]; $rankCls = $ri===0?'db-rank--1':($ri===1?'db-rank--2':($ri===2?'db-rank--3':'db-rank--n')); $incTotal = (int)($tech['total_incidents_count'] ?? 0); $incProgress = (int)($tech['in_progress_incidents_count'] ?? 0); $incClosed = (int)($tech['closed_incidents_count'] ?? 0); $ftthTotal = (int)($tech['assigned_count'] ?? 0); $ftthProgress = (int)($tech['in_progress_count'] ?? 0); $ftthClosed = (int)($tech['closed_count'] ?? 0); ?>
# Technicien
Incidents
Total · EnCours · Clôt.
FTTH
Total · EnCours · Clôt.
 Score
●   ✓
●   ✓
Courbe de performance incidents + FTTH
'Score', 'value' => (int)($myTechnicianPerformance['score'] ?? 0), 'color' => '#10b981'], ['label' => 'Backbones', 'value' => (int)($myTechnicianPerformance['backbone_total'] ?? 0), 'color' => '#4f6ef7'], ['label' => 'FTTH', 'value' => (int)($myTechnicianPerformance['ftth_total'] ?? 0), 'color' => '#0ea5e9'], ] as $perfStat): ?>
Incidents backbones
Total: · En cours: · Traités / clôturés:
Maintenance FTTH
Total: · En cours: · Traités / clôturés:
Distributions
'priority','title'=>'Par priorité'], ['key'=>'status', 'title'=>'Par statut'], ['key'=>'nature', 'title'=>'Par nature'], ['key'=>'clients', 'title'=>'Top clients'], ]; $distColors = ['#4f6ef7','#10b981','#f59e0b','#ef4444','#8b5cf6','#0ea5e9','#14b8a6','#ec4899']; $distCanvasIdx = 0; ?> $drow) { $distLabels[] = $drow['label'] ?? $drow['priority'] ?? $drow['status'] ?? $drow['nature'] ?? $drow['client_name'] ?? '?'; $distVals[] = (int)($drow['active_total'] ?? $drow['total'] ?? 0); $distBgs[] = $distColors[$di % count($distColors)]; } ?>
Distribution
Mes interventions FTTH
Voir tout
'Assignés','val'=>$ftthStats['assigned'],'color'=>'#4f6ef7','icon'=>'fa-clipboard-list'], ['label'=>'En cours','val'=>$ftthStats['in_progress'],'color'=>'#0ea5e9','icon'=>'fa-bolt'], ['label'=>'À remplir','val'=>$ftthStats['to_fill'],'color'=>'#f59e0b','icon'=>'fa-pen-to-square'], ['label'=>'Validation','val'=>$ftthStats['awaiting_validation'],'color'=>'#8b5cf6','icon'=>'fa-hourglass-half'], ] as $fc): ?>
['bg'=>'#fffbeb','color'=>'#b45309','icon'=>'fa-user-check'], 'en_cours'=>['bg'=>'#f0f9ff','color'=>'#0369a1','icon'=>'fa-bolt'], 'fiche_a_remplir'=>['bg'=>'#faf5ff','color'=>'#7e22ce','icon'=>'fa-pen-to-square'], 'attente_validation'=>['bg'=>'#f5f3ff','color'=>'#6d28d9','icon'=>'fa-hourglass-half'], 'validé'=>['bg'=>'#f0fdf4','color'=>'#15803d','icon'=>'fa-circle-check'], ]; $ftthDefault=['bg'=>'#f1f5f9','color'=>'#475569','icon'=>'fa-circle']; ?>